FAQs

  • Browse our Hire Collections, Curated Kits and Floral Arrangements, then contact us via email or our quote request form under our Delivery & Pickup Fees to check availability.

    Once confirmed, a 30% non-refundable deposit is required to secure your date.

    The remaining balance is due 7 days before your event.

  • Yes — $150 minimum for pickup orders and $350 minimum for delivery orders (not including delivery fees).

  • Our standard hire period is 1–3 days (e.g. Friday pick up, Monday return).

    If you require items for longer, extended hire can be arranged for an additional daily rate.

    Items returned late without prior approval will incur a daily late fee.

  • We recommend booking as early as possible - a minimum of 4 weeks notice is preferred.

  • Yes, a refundable security bond applies to all bookings.

    The amount is confirmed on your invoice and refunded within 7 days of items being returned in good condition.

  • Absolutely — and we encourage it! Self-pickup from our Airport West warehouse is just $20.

    As our backdrops and hire items vary in size, please determine if they will fit into your fully enclosed vehicles only.

    Product specifications can be provided on request.

    Please ensure you have protection materials for transport (blankets or bubble wrap).

    We reserve the right to refuse release if we feel the vehicle isn't safe for transport.

  • Yes, we deliver across Melbourne.

    Fees are calculated based on your suburb, access requirements and timing.

    Use our instant delivery calculator for an estimate, or contact us for a confirmed quote.

    All hire items must remain in their original placement. Moving items may result in damage or injury and can affect your bond. Please contact us if adjustments are required.

  • Deposits are non-refundable.

    Cancellations within 7 days of your event forfeit all payments.

    Reschedules are welcome with at least 14 days notice, subject to availability.

  • Replacement or repair costs will be deducted from your bond.

    If costs exceed the bond amount, you will be invoiced for the difference.

    Please treat our hire items with care — they're going to someone else's celebration next!

  • We don't offer refunds for weather changes, so we always recommend having a wet-weather backup plan for outdoor events.

  • Picksy Co specialises in set styles and colours — this is how we keep our prices low and our process simple.

    Custom paint colours and floral upgrades are available on select items with 4+ weeks notice and additional fees.

    Contact us to discuss.

  • We love it! We're happy to coordinate directly with your planner, stylist or venue.

  • We can arrange a showroom appointment (by request) to view our items prior to booking however will require a fee which will be deductable if placing a booking with us.

  • Delivery is priced separately for all orders.

    Use our delivery calculator to get an instant estimate based on your location.